Digital Defenders Partnership – Created to enable smaller organisations and grassroots groups to set up a team to respond to digital safety needs of the people they work and fight with, this guide consists of simple instructions that could help navigate the workflows and procedures of a digital security help desk. In 4 chapters, the guide goes through how to decide the aim of your help desk and the various steps needed to make a realistic plan for it, illustrates the incident handling process, and provides recommendations on how and why to collaborate with other security help desks. It also provides templates for developing your help desk’s policies.
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